I was in line at the Kalihi DMV for two hours getting a replacement license. Three of six clerks are working, and those working spend about 30 seconds each transaction just retrieving paper-based files from massive cabinets. When there are 50 people ahead of you, it adds up. Apparently the state isn't sure if digital records are legal yet. How about taking some lessons from California's DMV, perhaps one day using self-service kiosks?